Privacy Policy

Premier Portland Plumbers ("we," "us," or "our") operates the website emergencyplumberportland.org. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

Information We Collect

We collect information you provide directly when you:

• Submit our contact or service request form (name, phone number, email address, service description)
• Call us at +1 (971) 293-4200 (call records may be retained for quality and training purposes)
• Communicate with us via email or other means

We may also collect limited technical information automatically, including your IP address, browser type, referring pages, and pages visited on our site. This is collected via standard web server logs and/or third-party analytics tools.

How We Use Your Information

We use the information we collect to:

• Respond to your service requests and schedule appointments
• Contact you about your inquiry or job
• Send follow-up communications related to work performed
• Improve our website and service quality
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

We may use Google Analytics or similar tools to understand how visitors use our site. These tools may collect anonymized usage data. Google's privacy policy governs data collected by Google Analytics.

Third-Party Services

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

We use trusted third-party services for business operations, including:

• Phone dispatch and call routing services
• Email services for responding to inquiries
• Website hosting and security services

These third parties access your information only as needed to provide services to us and are obligated to maintain its confidentiality.

Data Retention

We retain customer information for as long as necessary to fulfill the purposes described in this policy, or as required by law. Contact form submissions and job records are typically retained for up to 3 years.

Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of data transmitted to our website.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data, subject to certain legal obligations
• Opt-out: Opt out of marketing communications at any time

To exercise any of these rights, contact us using the information below.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us immediately and we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us:

• Phone: +1 (971) 293-4200
• Address: 1300 SE 9th Ave, Portland, OR 97214
• Website: Contact Form