We stop the leak, extract water, dry the space, and coordinate with mitigation contractors for restoration.
Live 24/7 dispatch. Stocked trucks. Most repairs first-visit complete.
Water damage cleanup is what happens after a burst pipe, sewer backup, or appliance failure floods your space. Our role is the plumbing side: stop the leak source, extract standing water, deploy initial drying. For full restoration (drywall removal, mold remediation, contents restoration), we coordinate with certified IICRC mitigation contractors. Most insurance covers sudden-and-accidental water damage; we provide written documentation.
Real dispatcher picks up — no IVR. We confirm your Portland address and triage on the call.
Closest stocked truck. ETA 20-60 min depending on quadrant.
Written quote before any work starts. Re-quote if diagnosis shifts.
Most repairs first-visit. Portland BDS permits where required.
Submersible pumps, wet/dry shop vacs, blowers/air movers, dehumidifiers, moisture meters for documenting affected areas. Coordination with IICRC-certified mitigation contractors for full restoration.
Verifiable Oregon CCB license at oregon.gov/ccb before our crew arrives.
Property-damage coverage on every job. COI for landlords.
Upfront pricing before any work starts.
First-visit completion on most calls.
Water damage cleanup customers are in post-event recovery mode: burst pipe just fixed and now they're dealing with the flood aftermath, sewer backup that flooded a finished basement, water heater tank failure that released 40-50 gallons, washing machine hose burst in a laundry room. Our role is the plumbing side — fix the source if not already done, extract standing water, deploy initial drying. For full restoration (drywall demo, mold remediation, contents restoration) we coordinate with certified IICRC mitigation contractors. Most insurance covers sudden-and-accidental water damage; we provide written cause-of-loss documentation.
On the call: is the water source stopped, how deep is the standing water, how long has it been there, do you have power? On-site we extract standing water with submersible pumps or wet/dry shop vacs (depending on volume), deploy blowers and dehumidifiers to start drying, identify and document the cause of loss for your insurance claim. For Category 3 black water (sewer backup), we coordinate immediately with IICRC mitigation for proper containment and disposal. Photos, moisture readings, and timeline documentation are included.
Common water damage mistakes: (1) Trying to dry it yourself with bath towels. The water gets into drywall, sub-floor, and framing within hours. Without commercial dehumidification, mold establishes in 48-72 hours. (2) Throwing away damaged contents before documenting them for insurance. Photos and itemized lists are required for most claims. (3) Not stopping the source first. We've arrived at calls where the homeowner extracted water for 2 hours without realizing the supply was still leaking. First call is to stop the source.
Call (971) 293-4200Dispatch from SE Portland to all metro neighborhoods. Same upfront estimate any quadrant.
We dispatch to all Portland quadrants and the surrounding metro: Hawthorne, Sellwood-Moreland, Alberta Arts, Mississippi, Mount Tabor, Hollywood, Irvington, St. Johns, Nob Hill, Belmont and the rest of inner Portland; plus Beaverton, Gresham, Hillsboro, Lake Oswego, Tigard, Vancouver WA, West Linn, Oregon City, Happy Valley, Wilsonville, Troutdale, Forest Grove, McMinnville, Canby, and Saint Helens. Same upfront estimate any quadrant.
Full Service AreaMost Portland homeowners insurance policies (State Farm, Allstate, Farmers, USAA, etc.) cover sudden-and-accidental water damage — drywall, flooring, contents — from a burst pipe or appliance failure. They typically do NOT cover gradual leaks or maintenance issues. They DO NOT cover flood from outside sources (rivers, storm sewers) unless you have separate flood insurance through the NFIP. Sewer backup coverage is usually a separate rider you have to opt into. For Category 3 black water (sewer backup), Oregon requires specialized cleanup by IICRC-certified mitigation contractors — DIY cleanup is hazardous and voids most insurance claims. Portland's atmospheric river rain events have triggered hundreds of sewer-backup claims in past years.
Three habits cut water-damage risk significantly. (1) Replace washing machine and dishwasher supply hoses every 5-7 years. Burst supply hoses are the #1 cause of catastrophic water damage in residential properties. Stainless braided is the modern standard; old rubber hoses are catastrophic failure waiting to happen. (2) Annual water heater inspection — pan, T&P drip, signs of tank corrosion. Pans should drain to floor drain, not into the water heater closet (which holds the water until it overflows). (3) Smart water leak detectors (Moen Flo, Phyn, Flume) installed at the main supply detect leaks in real-time and can auto-shut-off the supply, preventing catastrophic loss while you're away. Cost:. Insurance discounts often available.
Honest boundary on what's safely DIY-friendly vs when to bring us in.
Surface water on hard flooring — wet/dry shop vac can handle small spills if caught in the first hour. Call us when: water has saturated drywall, sub-floor, or carpet for over 4-6 hours; Category 3 (sewer or contaminated water) at any volume; HVAC system has cycled while water was present; any electrical contact with water. Mold establishes in 48-72 hours — don't wait.
We dispatch 24/7 across all Portland quadrants. Live dispatch around the clock.
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